Program Coordinator

About CIEE  

A nonprofit, non-governmental organization, CIEE is the United States’ oldest and largest leader in study abroad and intercultural exchange. Since 1947, CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available.

Summary of Position  

The Program Coordinator primarily supports the Program Management Team in the delivery and administration of CIEE Prague’s internship programs. This role focuses on participant support, program delivery, and internship placement coordination while ensuring compliance with CIEE standards. The Program Coordinator serves as a key contact for program participants, internship sponsors, and partner organizations, contributing to high-quality, safe, and engaging study abroad experiences.

In addition to the primary responsibilities, the Program Coordinator also contributes to the daily functioning of the CIEE Prague office and supports student life across all Prague programs. This involves addressing student needs and concerns, coordinating extracurricular programming, and collaborating with internal and external stakeholders to ensure a cohesive and supportive program environment.

The successful candidate will be detail-oriented, adaptable, customer-focused, and interested in international education, with strong communication skills in both Czech and English. This is a fixed-term position starting in January 2027 and running until August 2027, with the possibility of extension to a permanent position.

Duties and Responsibilities  

Internship Programs Support

• Work closely on internship programs planning and delivery under the leadership of the Program Manager.
• Conduct outreach and maintain relationships with local host organizations. Ensure accurate tracking of sponsor contacts, job descriptions, and placement history.
• Coordinate internship placements: process applications, update databases, and prepare contracts and documentation.
• Attend networking events and support program promotion through multiple marketing channels including Instagram and LinkedIn.

Participant Support & Program Delivery

• Provide high quality, reliable, broad-based support to participants of CIEE programs.   
• Support students through pre-arrival communication, on-site orientation, wellness check-ins, and cultural activities.
• Serve as a point of contact for participant issues on site, and ensure participant issues are successfully addressed and resolved.
• Assist with incident management and communicate with home universities when needed.
• Participate in the 24/7 on-call rotation to handle emergencies and student well-being issues.
• Facilitate positive group dynamics and foster an inclusive, respectful environment.

Administrative & Cross-Functional Support

• Manage internship-related administrative tasks (visas, documentation, finance).
• Collaborate with colleagues in Program Management, Academics, Housing, and Operations divisions as needed.
• Ensure compliance with CIEE guidelines for safety, security, and fiscal responsibility.

Other  

• Participate in occasional site visits by CIEE and university personnel, including presentations and evening and weekend activities.   
• Participate in staff teambuilding and other such activities both within and outside of working hours.   
• Other tasks and duties connected to the operation of the CIEE Study Center, the delivery of CIEE programs, and the support of participants and teachers, as assigned by the Program Manager.   

CIEE’s programing, procedures, and annual targets and goals can be expected to evolve over time as the organization pursues its mission, and as best practices evolve. In addition, the circumstances surrounding the delivery of services by CIEE Prague, such as enrollment levels, can be expected to be variable in ways that require the organization to respond and adapt. Given this, staff members are expected to respond flexibly and resiliently to these changing circumstances, learning new skills and information as needed, proposing solutions to emergent issues, and implementing new policies and processes as needed.   

Work Hours and Place of Work  

CIEE programs often involve predictable, scheduled activities, events, and duties such as Arrivals, On-Site Orientations, Activities, Excursions, and Emergency Phone staffing; these may occur outside typical business hours. In addition, occasional unpredictable or emergency tasks will be required as circumstances dictate; these may occur outside of typical business hours and are compensated according to the Czech labor law.   

While the place of work is usually the Study Center or outside of it for participant activities and excursions, the Program Manager may assign remote work, usually in the form of work-from-home, from time to time as circumstances warrant.   

Knowledge and Skills Required   

The successful candidate will:  

• Have experience working with international students, preferably U.S. students, and demonstrate patience, understanding, and problem-solving skills in responding to student needs.
• Be able to complete tasks independently, follow up reliably with limited supervision, and work effectively as part of a small team to achieve shared goals.
• Adapt with patience and flexibility to changing circumstances such as shifting deadlines, emergencies, or unexpected events, while maintaining a positive and professional attitude.
• Show enthusiasm for their work, demonstrate a willingness to go the extra mile, and contribute to delivering high-quality study abroad programs.
• Possess strong interpersonal and communication skills in Czech and English, with excellent written and verbal abilities in both languages.
• Feel confident presenting to groups and engaging participants as an energetic and approachable leader.
• Be customer-oriented, detail-focused, and results-driven.
• Demonstrate cultural sensitivity, respect for differences, and interest in international education and professional development.
• Be proficient in Microsoft Office (Word, Excel, PowerPoint); experience with visual design software is an asset.
• Hold at least a Bachelor’s degree